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Frequently Asked Questions


26 New Bond Street
London W1S 2RJ
United Kingdom


Telephone #: +44 20 7629 4647
Fax #: +44 20 7629 3005
Email: Click to E-Mail

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Privacy Policy

This policy sets out how Lucie Campbell uses and protects any information that you give us when you use our website. All information will only ever be used in connection to your transactions with us and use of the site. Lucie Campbell may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any future changes.

For the purpose of the Data Protection Act 1998 (Act), the data controller is Lucie Campbell (Jewellers) Limited of 26 New Bond Street, London, W1S 2RJ. Our email address is

What Information do we collect and what do we do with it?

  • Information that you provide by filling in forms on our website, including information provided at the time of subscribing to our website and/or mailing list.
  • Information provided by you in relation to any transactions whether through our website or in store. This includes name, home and/or business address, email address, telephone number or other information that may identify you as an individual. We require this information for internal record keeping, for management of purchases and repairs, to facilitate delivery, and to provide after-sales services.

If you contact us via email we may retain the correspondence for reference and to provide the information you have requested or information that we believe will be of interest to you. We will use your personal information to contact you in the manner (if any) specified in the e-mail or communication from you.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you if we intend to use your personal information for such purposes when we collect the information.

If you do not want us to use your personal information for marketing purposes or wish us to delete personal information you have submitted through the website please write to us or e-mail us at

Non-Personally-Identifiable Information collected automatically

We may collect information about you that is not personally identifiable, such as your IP address, the type of internet browser and operating system you use, or the domain name of the website or the advertisement from which you linked to the Site. When you view the site we may store some information on your computer. This information will be in the form of a cookie. Cookies are small pieces of information that are stored on your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to tailor the Site or advertisement to reflect your interests and preferences. Most web browsers automatically accept cookies; but you can usually change your browser to prevent all cookies or receive a warning before a cookie is stored. Some of the cookies we use are essential for the Site to operate.

Protection of Personal Information

As required by the Act, we follow strict security measures in the storage and disclosure of Personal Information to prevent unauthorised access. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We are a small team and as such access to our database containing personal information is limited to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.


By using the Site you consent to our collection and use of your personal information as stated above. If we decide to change our privacy policy, we will post a notice to that effect on the Site and such change will be effectual from the date on which that notice is posted.

You may request details of Personal Information which we hold about you under the Act. If you would like a copy of the personal information held please write to us.

If you think any Personal Information we have about you is incorrect or incomplete, or you wish to have your details removed from our contact database please write to or e-mail us. We will correct or update any information as soon as possible.