Information:

(Click the documents below to download and view them)

Terms & Conditions
Return Policy
Frequently Asked Questions

Address:

26 New Bond Street
London W1S 2RJ
United Kingdom

Contact:

Telephone #: +44 20 7629 4647
Fax #: +44 20 7629 3005
Email: Click to E-Mail

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Customer Service

Why Choose Lucie Campbell?

With so many jewellery stores and such selection available we are sometimes asked- "why should I buy my ring from Lucie Campbell?"

We pride ourselves on not only making beautiful jewellery of the finest quality, but also on providing an excellent personalised service, an enticement for many to return time and time again.

Lucie Campbell

• We not only design but also make every single piece of jewellery ourselves, in our own workshop.
• Every piece, however small, is made to the same impeccable standards.
• We try hard to make the atmosphere of our store in Bond Street as welcoming as possible and not intimidating.
• Our prices are highly competitive. (Something we are often told by our customers)
• We never underestimate how important each and every purchase made by our customers is. We always offer the same excellent service regardless of what is being purchased.
• We offer a personalised bespoke service, so you may choose to make your perfect engagement ring.
• We are incredibly selective about the diamonds that we use in our engagement rings. Hours are spent carefully selecting from hundreds of diamonds.
• The diamonds in our engagement rings all come with an independent certificate only by the most recognised gem testing laboratories.
• Each of our designs is exclusive to Lucie Campbell. We do not mass-produce our jewellery. Lucie Campbell jewellery appeals to people who are looking for the unique and individual.
• We are happy to spend time explaining, and educating our customers, so that they make the right purchase decisions.
• We offer complimentary cleaning of jewellery.
• We offer excellent after sales service.

Service After Sales

We pride ourselves on offering an excellent and personalised after sales service.

We are very pleased to offer the following to our customers:
- Complimentary jewellery cleaning cloth with all purchases
- Complimentary cleaning of your jewellery, whilst you wait
- Complimentary insurance valuations for all items purchased at Lucie Campbell

We advise that you should bring your Lucie Campbell jewellery to us each year, so that we may check and advise on any future care that maybe required.

Should you experience any problems, due to a manufacturing fault (which is extremely rare), we shall deal with your problem quickly and without any additional cost to you.

Should you experience a problem with your jewellery due to an accident, we shall always advise fairly as to what action needs to be taken. We shall always offer a fair and competitive quote for repair, and ensure that the piece is repaired to the same excellent standard.


Signatures

Lucie Campbell Jewellers, Bond Street London W1

50 Years of Exquisite Craftsmanship & Service: Diamond Jewellery, Diamond Engagement Rings, Exceptional Gemstones